Shipping policy
Unless explicitly stated otherwise in the description of a selected product, delivery takes place after receipt of payment.
When paying with PayPal and / or credit cards, the order is usually dispatched within 2 working days from the order date.
When paying with Klarna, the order is usually dispatched within 2 working days, subject to a positive credit check by Klarna.
Shipping costs
To Austria, Belgium, Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden:
To USA or United Kingdom: on request at orders@aehrestark.at.
Non-deliverability
If parcels/deliveries cannot be delivered due to incorrect or insufficient address details, missing labelling of buildings or letterboxes or other reasons for which we or the deliverer are not responsible, the costs of return and reshipment shall be borne by the customer.
Damaged or missing parcels
Were products in the parcel damaged? Take photos of all damage to the packaging and items immediately. Be sure to keep the damaged items and packaging. We need these for the compensation claim. Please write an e-mail within 2 days, enclose photos and send to orders@aehrestark.at .
Are the products undamaged? If only the parcel was damaged and something needs to be returned, please simply use different packaging for the return shipment.
If the parcel is visibly damaged on delivery, only sign for receipt of the parcel with reservations. If this is not possible, please do not accept the parcel.
Has the parcel disappeared? Please check the status with the courier again via the order confirmation and the tracking number received from the courier service. Or perhaps the parcel is with a neighbour.
If your order still hasn't turned up, send us an email to orders@aehrestark.at. We will investigate where the parcel is and if necessary, we will initiate an enquiry.
Value added tax
We use the VAT applicable to the recipient (EU-OSS special regulation according to Art. 369a of the VAT Directive 2006/112/EC).
When paying with PayPal and / or credit cards, the order is usually dispatched within 2 working days from the order date.
When paying with Klarna, the order is usually dispatched within 2 working days, subject to a positive credit check by Klarna.
Shipping costs
To Austria, Belgium, Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden:
- under EUR 100 order value, shipping costs of EUR 5.90;
- over EUR 100 order value, free shipping.
To USA or United Kingdom: on request at orders@aehrestark.at.
Non-deliverability
If parcels/deliveries cannot be delivered due to incorrect or insufficient address details, missing labelling of buildings or letterboxes or other reasons for which we or the deliverer are not responsible, the costs of return and reshipment shall be borne by the customer.
Damaged or missing parcels
Were products in the parcel damaged? Take photos of all damage to the packaging and items immediately. Be sure to keep the damaged items and packaging. We need these for the compensation claim. Please write an e-mail within 2 days, enclose photos and send to orders@aehrestark.at .
Are the products undamaged? If only the parcel was damaged and something needs to be returned, please simply use different packaging for the return shipment.
If the parcel is visibly damaged on delivery, only sign for receipt of the parcel with reservations. If this is not possible, please do not accept the parcel.
Has the parcel disappeared? Please check the status with the courier again via the order confirmation and the tracking number received from the courier service. Or perhaps the parcel is with a neighbour.
If your order still hasn't turned up, send us an email to orders@aehrestark.at. We will investigate where the parcel is and if necessary, we will initiate an enquiry.
Value added tax
We use the VAT applicable to the recipient (EU-OSS special regulation according to Art. 369a of the VAT Directive 2006/112/EC).